Last updated: 23 September 2026
These Terms and Conditions apply to every purchase made on idealsense.com.cy. Please read them before placing an order. Nothing in these terms affects your statutory rights as a consumer.
1. About us
This website is operated by TRIANMAR LTD, trading as IdealSense (Ideal Sense Rejuvenation Center), a company registered in Cyprus.
Kyriakou Matsi & Rodou 11, 1086 Nicosia, Cyprus
Email: idealsense@cytanet.com.cy · Phone: +357 22 526 333
Opening hours: Monday–Friday 9:00–19:00
For our full company details, see our Legal Notice.
2. Our products
We sell professional skincare, cosmetics and beauty accessories. We make every effort to describe and show our products accurately, but colours on screen and packaging may differ slightly from the actual product, and manufacturers occasionally update their packaging.
Our products are cosmetics, not medicines. Product descriptions are for information only and are not medical advice. Always read the label and the instructions for use. If you have sensitive skin, allergies or a skin condition, we recommend a patch test and, where appropriate, consulting a doctor before use. Results vary from person to person.
All products are subject to availability.
3. Prices
All prices are in euro (€) and include VAT at the applicable rate. Delivery costs are shown separately at checkout before you place your order.
If a product is displayed at an obviously incorrect price because of an error, we will contact you before dispatching it, and you can choose to buy at the correct price or cancel for a full refund.
4. Discounts and promotions
Automatic basket discounts. Unless stated otherwise, a discount is applied automatically at checkout when the value of the products in your basket (including VAT, excluding delivery) reaches:
- €70 — 10% off
- €100 — 15% off
- €150 — 20% off
Discount codes are subject to the conditions published with each code, including any validity period. Discounts cannot be exchanged for cash.
5. How to place an order
You must be 18 or over to place an order, or have the consent of a parent or guardian.
- Add products to your basket and go to Checkout.
- Enter your contact and delivery details, or choose Pickup from store.
- Choose a payment method. Before you pay, you can review your whole order — products, quantities, discounts, delivery cost and total — and correct any details, or go back to your basket to change it.
- Click the order button. This places an order with an obligation to pay.
Orders can be placed in English.
6. When the contract is formed
After you place your order and your payment is successful, we send you an order confirmation email. The contract between you and us is formed when we send that email. We keep a record of your order, and you can see it in your account (if you have one) or ask us for a copy.
In exceptional cases — for example if a product has become unavailable, if there is an obvious pricing error, or if we suspect fraud — we may cancel an order. We will tell you, and refund any payment in full within 14 days.
7. Payment
You can pay by debit or credit card, Apple Pay or Google Pay. Payments are processed securely by WooPayments, powered by Stripe. Your card details are entered directly with the payment provider; we never see or store your full card number. Payment is taken when you place your order.
8. Delivery and store pickup
Delivery. We deliver within Cyprus only, using ACS Courier. Delivery costs €2.50, shown at checkout. Orders are normally dispatched within 1 business day, and delivered within 1–3 business days after dispatch, depending on your area. In any case, we will deliver within 30 days of your order unless we agree otherwise with you. If we cannot, you may cancel and receive a full refund.
Please make sure your address and phone number are correct — the courier needs your phone number to arrange delivery. If you are not available, ACS may leave a notice, try again, or hold the parcel at the nearest ACS point for collection. If your order has not yet been dispatched, contact us as soon as possible to change the delivery details.
Store pickup (free). You can choose to collect your order from our store at Rodou 11, Nicosia, during opening hours. Please bring your order number.
Ownership and risk. The products become yours, and the risk of loss or damage passes to you, when you or a person you nominate receive them.
9. Your right to cancel (14-day right of withdrawal)
You may cancel your purchase within 14 days of receiving the products, without giving a reason. Some products are excluded — in particular, sealed cosmetics and skincare products that have been unsealed after delivery, because they cannot be resold for hygiene and health-protection reasons. Full details, including how to cancel and a model cancellation form, are in our Returns & Refunds Policy.
10. Faulty or incorrect products
You have a legal guarantee that the products you buy from us conform to the contract. If a product is faulty, damaged or not what you ordered, contact us, ideally within a few days of delivery so that we can deal with it quickly, and in any case within the legal guarantee period of at least two years from delivery. We will repair or replace the product or, where that is not possible, give you a price reduction or a full refund. We cover the cost of returning faulty or incorrect products.
An allergic reaction or skin sensitivity to an ingredient does not by itself mean that a product is faulty. Please check the ingredient list before you buy, and see section 2 about patch tests. You can still return an unopened product within 14 days under your right to cancel.
11. Your customer account
Creating an account is optional — you can also check out as a guest. If you create an account, keep your password confidential and let us know immediately if you think someone else has used it. You can ask us to close your account at any time. We will never ask for your password by email, phone or message.
12. Product reviews
Only customers who have bought a product can review it, and verified purchases are labelled as such. We do not pay for reviews and we do not edit their content. We may decline or remove reviews that are unlawful, offensive, contain personal data of others, or are unrelated to the product.
Reporting illegal content. If you believe that a review or any other content on our website is illegal, email us at idealsense@cytanet.com.cy with the page address, the content concerned and why you believe it is illegal. We will review it promptly and tell you what we decided. If we remove a review, we will tell its author why.
13. Intellectual property
The content of this website — texts, photographs, graphics, logos and design — belongs to us or our licensors and may not be copied or reused without our permission. Product names and brand logos are trademarks of their respective owners.
14. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for your statutory consumer rights.
We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, strikes, natural disasters or network failures. If such an event affects your order, we will contact you, and you may cancel for a full refund.
15. Complaints and dispute resolution
If you have a complaint, please contact us first at idealsense@cytanet.com.cy or +357 22 526 333. We aim to reply within 5 business days.
If we cannot resolve your complaint, you can contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry of Cyprus, which also maintains the list of approved alternative dispute resolution (ADR) bodies.
16. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Cyprus. If you are a consumer, you also keep the protection of the mandatory provisions of the law of the country where you live, and you may bring proceedings in the courts of Cyprus or of the EU country where you live.
17. Changes to these terms
We may update these terms from time to time. The version published on our website when you place your order applies to that order.
18. Contact
TRIANMAR LTD, trading as IdealSense · Kyriakou Matsi & Rodou 11, 1086 Nicosia, Cyprus · idealsense@cytanet.com.cy · +357 22 526 333
